Tips on choosing the right HVAC contractor

Tips on choosing the right HVAC contractor


It is 6pm, it’s windy and rainy outside, and you just got home from work. You step in the door and it is freezing inside with stagnant air. You know that you set your thermostat to 70 degrees before you left this morning for work, so what happened? After a little bit of investigating, you discover that your HVAC system has gone haywire and something is wrong.

So what do you do? Grab the phone book and pick a random company to call for repair? Get on Facebook and ask your friends who their favorite heating and cooling company is? Start reading reviews online? You’ll likely be bombarded with lots of local companies that will offer to come out and fix it, but money is tight and this is likely an unexpected repair that you hadn’t budgeted for.

How do you know which contractor to choose?
When you’re in a pinch and you just need your system fixed so you can be comfortable again, it’s easy to get trapped into making a decision that is based on cost or convenience. For many of us, the idea of saving money is one of the biggest factors in choosing a company and company credibility comes second. In the HVAC industry, there are often many advertisements and lures out there that customers see that might initially seem appealing but in fact, once you read the fine print, they aren’t great at all. Some of these come with hidden fees or stipulations that you won’t want down the road.

We recommend that you read through customer ratings on places like Google, Yelp, and Angie’s List. Scroll through the entire feedback history and look for what people are saying. Remember that every company will have occasional negative reviews, but if you are seeing those very consistently, that should be a big red flag.

Why choose Hybrid Heating & Air Conditioning?
Our commitment to each customer – no matter how big or small the job is – is to be trustworthy with each repair and service call. We provide fair prices from the get go. We’re up front and won’t trick you into getting something you don’t need. Our team of professionals is highly experienced and we believe our technicians are hand-picked for their honesty and ability to complete each job with efficiency and quality. Outstanding customer service is important to us, just like our honest advice.

We also understand that price does matter. For that reason, we offer savings and incentives regularly. Right now through November 15, some customers may be eligible for Carrier Cool Cash, which offers up to $1,400 off on select HVAC systems. There are also tax credits and energy trust incentives still available through the end of the year. Options and prices vary depending on equipment purchased. Call us for details!

Not every company is out to scam potential customers, but it’s important to do your research and follow your initial instinct. It could save you thousands of dollars!


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47 Responses

  1. Thanks for the help. I am going to need to get an HVAC contractor to inspect my air conditioning before summer gets here. I definitely would like to read some reviews of contractors, as you mentioned. Will I also be able to get quotes on the job?

  2. My heating system has been acting up recently, so I’ve decided to hire a professional to come and take a look at it. I’ve never hired an HVAC contractor before, though, so I’m happy that I found your post! I really liked your tips, especially what you mentioned about reading online reviews before deciding who to hire. I think that if a contractor’s past customers have been pleased with their work, I will be too! I’m going to start reading some reviews for the contractors in my area right away. Thank you for the advice!

  3. Yes, you can definitely request quotes. We’re happy to help figure out what system works best for your home & budget!

  4. Reading online reviews is really helpful! We’re also happy to help figure out what system works best for your home & budget! Give us a call today.

  5. Thank you for the post. I really like the idea to browse through customer reviews. I think that can really help you to determine which contractor make the cut. Then I would call them and set up appointments for them to give me quotes. I think that can really help you to narrow the list down as well.

  6. I appreciate the tips that you shared about choosing the right HVAC contractor. My heating system has been acting up and it is still unusually chilly for this time of year so I will be sure to take your advice and find a reputable contractor. The point that you made about reading through customer ratings seems like a reasonable way to help me find the right heating professional in my area!

  7. Thanks for the post. I think it is so important to choose a company that doesn’t over look the small jobs. I think companies that value their customers is someone that I want to do business with. I lets me know that they care about me and my needs.

  8. I like that you mention that you should look up reviews online. I think you can get a good idea of what an individual or company is like through their reviews. It may be hard if they hardly have any though. So, you can also search their site and talk to them in person to get a better idea!

  9. I really like the suggestion you gave about reading through customer ratings and reviews. This definitely helps you to avoid making a rash decision. When you know the experience other people have had, you get a good insight into whether or not your will get a positive experience. This will definitely save you time and stress down the road! Thank you for sharing.

  10. These are some great tips, and I appreciate your advice to focus on more than just price when choosing an HVAC contractor. My husband and I just moved into a new area, so we need to find a good professional to keep our heating and cooling system running well. We’ll definitely look for quality characteristics instead of focusing entirely on the price tag. Thanks for the great post!

  11. I’m trying to figure out what I’m going to do for my heating. I want to make sure it actually works this winter! I’ll be sure to find a good contractor. Maybe they can help me decide what to get!

  12. I really like how you mention that you should read through customer ratings on Google, Yelp, and Angie’s List before choosing a contractor. I’d like a contractor who is honest with you and willing to tell you like it is would be helpful because you know they’re giving you their best service. Reading through reviews will probably help me get a sense if the contractor I want to hire acts like that or not.

  13. I like that you mentioned to not be swayed by some HVAC companies initial marketing tactics. You want to really understand a company before making a decision. Your unit is going to be one of the hardest working machines in your home so you should do your research.

  14. I really like your advice to read reviews on places like Google and Yelp. It is interesting how beneficial a simple Google search can be. Do you have any other tips about finding a good HCAC contractor? I think I may have some issues with my HVAC, and I think I need to hire someone to help me out.

  15. You make a good point to check out an HVAC company’s ratings on Google for some key advice when needing a repair. You also mention finding referrals through social media and friends as a reliable option for finding your repairman. I also think that you should find consider operating hours when finding an HVAC repair company so that they’re available at the odd time that your AC unit will inevitably break.

  16. My father’s heating unit went out completely yesterday and he’s in need of a new one as soon as possible. You mentioned that you should read online reviews of different HVAC contractors to get an idea of what kind of reputations they have. I’ll make sure my father does this, as he needs the very best to ensure he stays warm this winter.

  17. I like your comment on how you would need to find out about a contractor through their reviews before you choose them. I would imagine that you would want to find someone who you can trust and who is trusted by others. I need someone to come fix my AC so I’ll have to research them and find out if they are well liked.

  18. Purchasing a hvac system is a big decision. it is one you should sleep on. Do not let a contract make you feel pressured to buy on the spot.

  19. Being a newlywed can be quite hard. I want to get a contractor that knows how to work with me. I would like to make sure that my contractor is skilled as well.

  20. Reading through the customer ratings is a great suggestion. I prefer to work with a contractor that has a good reputation with their customers so reading reviews is a great way to find that out. It would make it easy for me to write down the contact information for the top three highest reviews contractors so I can call them and compare their prices.

  21. I like your idea on reading customer ratings when hiring a heating contractor. I would imagine that you would want to find out how customers feel about them. I’m looking for a heating contractor to do some HVAC repairs so I’ll have to check their customer reviews before I hire one.

  22. I would like to have a company to check out my ventilation system. I want to make sure that my company can clean out the ducts. I have not touched them since I moved in.

  23. I would want to know what kind of HVAC contractor. I want to make sure that my ventilation systems were cleaned properly. I want to know that my systems are checked out properly.

  24. That’s a great tip you mentioned about reading through customer reviews on Google and Yelp and seeing what people are saying about a company. I’ve heard, too, that it’s a good idea to check out the 3 star reviews because those people aren’t as biased either way and can give more realistic feedback. I’ll have to keep this great information in mind as I try to choose a great HVAC company to help me keep my house at the right temperature!

  25. Thanks for sharing some tips for finding the right HVAC contractor. I have been having some issues with my heating and cooling system, so I think I need to find a professional to take a look at it. It is good to know that I should look for someone who has good customer ratings online. Hopefully, I can find a company that will also offer references for me to speak with.

  26. I would like to make sure that I have a contractor that is done correctly. I want to make sure that they prepared correctly.. I want to make sure they know what they are doing.

  27. I need to get a contractor to come and check up on my AC. I have not had any maintenance done. I would like to make sure that the contractor knows how to inspect my vents properly. I do like how you mentioned to look at contractors rates on google.

  28. I like your idea on how you would want to read through HVAC customer reviews before you choose a company. I would imagine that finding out what past clients have to say can be really informative. My husband and I want to install a heat pump in our home so we’ll have to read reviews before we find someone to do the job.

  29. We have been having some issues with our heating lately, and we need a professional to come help us. It is important that we find a qualified and experienced heating contractor. As you said, looking at customer ratings can be a great way to identify a good service. Thanks for sharing!

  30. It is good to know that reading through customer ratings is a good thing to do when finding an HVAC contractor. Finding what people are saying about the contractor’s work would be beneficial. Another thing to do would be to make sure the person is properly licensed and insured in your state.

  31. I think that it’s pretty important to get your HVAC checked up on and maintained. I agree with this article and appreciate that they pointed out the fact that price really does matter. We want the person to do a good job but we don’t want to pay a fortune for it either. We have to search for a place what maximizes their effort and minimizes the cost. It takes more time, but it’s worth it!

  32. We’ve been having issues recently with our air conditioner, and want to get it fixed before the middle of summer! I like that you pointed out that price does matter! I’ll have to make sure I can find a great repairman to help me get it back to fully funcitonal. Thanks for the tips!

  33. Gather written quotes. It’s always a good idea to get a few different quotes from local contractors. Before jumping in with the seemingly “cheapest” company, make sure you’ve really looked at the promise behind their work. A lot of times a low price is a sign that they are cutting corners somewhere and those corners can cost a lot more in the long run.

  34. I want to make sure that my air conditioning system is taken care of. It makes sense that I would want to hire a professional to fix it! Doing it myself would be a bad idea.

  35. I am looking for an HVAC contractor who can come by and fix my air conditioning unit. I think it’s great how you address the common thought about saving money before looking at a company’s credibility. When I choose and HVAC contractor I’ll make sure to look at their credibility in addition to the price.

  36. I like how you say that you need to consider an HVAC contractor based on their reviews. Tt would seem that you would need to find someone who is well liked and has few negative reviews. My husband and I need an HVAC contractor to help with some heating repair, so we’ll have to find someone who has good reviews.

  37. I agree that finding out about reviews online would tell you a lot about a heating contractor. Reading these reviews would probably give you insight into how they work and how experienced they are. My sister is looking for someone to fix her HVAC system, so she’ll have to find someone who has good online reviews.

  38. This is the best tips that I read so far today. It is truly a great content full of good information. I will share this on my social media.

  39. My AC systems aren’t working properly. It makes sense that I would want to get a good professional to take a look at it! I’ll make sure that I don’t worry about money. If I get one that’s too cheap, then I might just get what I pay for.

  40. I do like that you go over ideas on how to make sure that you’ve chosen a good HVAC contractor. After all, reviews can give you great insight into how they do their job and how they treat their customers when installing the new air conditioning units. Of course, you need to make sure that you are reading unbiased reviews and that you’re giving the HVAC contractor a fair chance.

  41. Do ask some quotations. A lot of times a low price is a sign that they are cutting corners somewhere and those corners can cost a lot more in the long run.

  42. Our air conditioner has been making strange sounds which prevents our dog from sleeping at night. We are looking to find an HVAC contractor who can help to resolve the issue. It is good to know that one should read through customer ratings before hiring. Finding out what people are saying would be highly beneficial. We will be sure to do this as we start to look more seriously, thanks.

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