At Hybrid Heating and Cooling (a.k.a McClenny’s), we are of course quite proud of our work. We strive for excellence and above all customer satisfaction. Going the extra mile is something that we try to make a given because in this highly competitive industry, customer referrals are what keeps us in business. While nearly all we do goes off without a hitch, there are those rare occasions when things aren’t perfect the first time. We feel how we respond in those instances is more important than the hundreds of flawless installations and repairs we do each year. If you are not satisfied with the product or service you receive from us, we will do whatever it takes to make it right immediately.
We’re proud to share with you just a few of the kind words customers have shared with us from their cards and letters below and we’re sure you’ll agree with what they have to say when you experience our work for yourself.
Want to view some of these cards and letters in their original form?
“I just purchased and had a heat pump installed. Chris did an excellent job of explaining how they worked and just let me decide on which one I wanted. I’ve already noticed the house is a lot more comfortable than with the baseboard heaters. I just purchased the house and my realtor said I just increased the value of the house. “People like heat pumps”, she said.
Eric, Rickey, and Calvin installed the heat pump. They were polite and worked steady at installing the heat pump. I was impressed how they kept the house clean as they went along. When they were finished I think it was Eric who explained how the thermostat worked and made sure I knew how it worked. Actually, the central unit seems easy to operate. Very important to a technology adverse guy.
Everyone at Hybrid Heating did a really good job for me.”
“Very thankful I found this company. Excellent information and service. So polite and neat.”
“We want you to know that we really appreciated the time Chris Hammond spent with us, giving us all of the information we needed in order to make our decision regarding heating and cooling. We will surely be calling you if and when we are ready to have air conditioning added to our system. Chris is very personable. We enjoyed hearing his knowledge, as well as his wonderful sense of humor. He was very patient with us.
We are thrilled with our new Carrier furnace. Chris explained how to change the filter, and answered our many questions regarding the furnace and potential addition in the future, of air conditioning. A week or so after the installation, Chris returned to our home to be sure that our heating system was just the way it should be. Of course, it was… and is.
In the meantime, please know that we feel you have an excellent salesperson in Chris, and we’ll hope to have his help at a later date.”
“Very courteous employees – willing to explain questions that we had.”
“All was done professionally and it was excellent.”
“We could not be happier that we have had the great fortune of Hybrid doing our A/C and heat system. Excellent; built like a nuke sub.”
“Chris, What a great installation! Built like a submarine – I like that. Thanks, we look forward to enjoying it for many years.”
“Everything was excellent!! Timing was great. We felt so comfortable we left the house to run errands.”
“Great Job!! Thanks.”
“Guys did a very good job!! She really liked the guys!”
“Pleased with everything.”
“GREAT INSTALL, TIMELY AND PROFESSIONAL.”
“Everything went smoothly & efficiently.”
“Great rep, Chris. Wonderful crew that installed system.”
“Installation went great. Full install took less than 8 hours. Very good service. Recommend Hybrid Heating!”
“Great experience with WARM regards!”
“Techs on time, cleaned up and left everything in good order.”
“Happy with new furnace. Ken did a great job.”
“(At the time of install) Jake notified me of water leak not related to install. Much appreciated.”
“Excellent work and info.”
“Please put me on your referral list.”
“Really happy, would not hesitate to tell everyone about us. Very personable and professional. Was very comfortable with all the employees. No pressure to buy. Was very informative.”
“Installation went well. Pleasure to work with.”
“Installation went great. Equipment was everything as promised.”
“Purchase and installation went very well.”
“I love my new air conditioner. The installers were professional. Work was done on time and they cleaned up after the work was completed. They were sensitive to my having carpet in my home and they used footies over their shoes.”
“Great experience and well done. Highly recommended.”
“Wonderful work-would refer to others!”
“Fine service, timely, system works well.”
“Guys were super friendly! Worked very hard and were professional
“Great job-quick work, well done.”
“Great service, no problems, very helpful!”
“Chris and Jake did a great job! Thank you Hybrid Heating and Air Conditioning.”
“Marianne and I are very impressed with your attention to detail, and ingenuity in dealing with this project and us
“Sorry it took so long to get this out to you, but I wanted to be sure and say Thank you! We really appreciated how you worked around our crazy last minute schedule and got everything done so quickly. We would not have survived this hot summer without you guys! Thanks again.”
To Hybrid Heating – Justin, Ken & Duane,
Thank you for such a beautiful job you did at our home. From the proposal…to the installation…, every aspect was professional! The installers went beyond their “call of duty” when they found a leak under our house that my husband and I were not aware of.
Again, please accept our thanks for such a wonderful experience…”
“Thank you for always providing us with excellent service. Each time we have had our furnace or A/C unit serviced, we have had dependable, knowledgeable and friendly technicians. We appreciated the excellent service and just knowing you are a company we can trust makes us feel better. Recently, my husband and i each had the opportunity to recommend your business. I work for the Hillsboro Chamber of Commerce and Jim works at Pumpkin Ridge Golf Club. We were both pleased to recommend McClenny! Sincerely,”
Just wanted to say that we will never forget your kindness in helping our family have heat in our house again this winter. It was sure getting chilly and the fact that you came over so quickly and fixed the problem meant the world. Also we can’t even begin to tell you how grateful we are that you found the gap that could have caused a serious (or fatal) carbon monoxide leak. We’re so grateful!! Guaranteed you have customers for life. Thank you so much!”
I admit that I was somewhat skeptical as I paid my hard earned money and observed the installation of our new Carrier Heat Pump while receiving repeated printed promises of service excellence. However this week I did my first maintenance check and reinstalled some components improperly making the system unstable. Thanks to the kind and friendly response of your local representative, Kevin Kuntz from Hybrid Heating, who quickly trained me in the proper use and maintenance, things were put in their place. Kevin, as the sales representative and installers had both done previously, went well beyond the minimum training requirements.
I know the promise of “service excellence” is a fact and not just a corporate slogan at Carrier. I feel safe with my purchase of your equipment and initial examples of the promised support through its product life. Surely you know that many American corporations no longer have our confidence that they will support us after they have received their money.
Thank you for placing value on the total responsibility of a quality product, skilled installation, and then total live service support.”